Tracy James qualified 4 years ago City Guild level 2 & 3 Dog grooming but also has 10 years handling experience with most breed and has worked for a vet practise for the past 10 years. I pride myself on understanding there needs and their behaviour. I have also passed First Aid on the canine 2016. Donna Philllips qualified this year City & Guild level 3 Dog grooming but has been part of Shampooch for almost 2 years. Donna also passed a First Aid Coarse on the canine 2016. Donna has had many dogs and enjoys her career working with them daily. All Baths, Clipping, Hand-Stripping or Scissoring includes the following: - Two washes with natural shampoo and conditioner suitable for your dog's coat and skin - Facial cleansing using the SPA Lavish Pet Facial Scrub - Brushing, combing and undercoat removed - Nails trimmed and filed - Ears cleaned and hair plucked out if needed - Anal glands expressed.